People love their cars, we all do. All Americans love their cars, 59% of us name or cars while only 58% or men name their, well you know. Humans just love their cars; their car is an extension of their personality much like your small mobile car wash business as it is now an extension of your dedication to them and your commitment to professionalism. They associate you only with positiveness because you take care of their baby, their pride and joy on four wheels. So if you're wondering why you've changed since starting your mobile car wash business, it has a lot to do with your customers. The reason you are so pumped up with all that positive energy isn't really your fault; your customers keep telling you, that you are great all day. We have customers who treat us like heroes. Over the years it tends to rub off on you. There's not much you can do. You obviously have benefited from your long list of satisfied customers. It is your job to continue the tradition. We are quite confident in you and the industry thanks you for making this a highly professional business By now you probably have dozens of customers telling you that you are great. You wouldn't even be reading this if you didn't care about being the best. And since you are reading this, it's too late for you now. Your life has been changed forever. If you were a motivated and positive person before this business, you must certainly be among the top 5% now. You are fun to be around and people get a charge out of you. You are positive and confident and you bring out the best in everybody you talk to. It's addicting. You get it from your customers, from us and now from yourself. You radiate positive energy everywhere you go. Since you deal with people all day long, you now have a great perspective. This makes you very approachable. Being approachable is a great sign of charisma, which sells car washes. So, if you are wondering why all this happened to you, now you know. But hey, it's a good thing; don't fight it. Have fun with it. Make money with it; enjoy it. It's a good way to live life. You deserve to be happy. Look at the great service you provide, the help you do for the community and the way you brighten people's day with your sense of humor. They work hard. Life isn't easy. They deserve to laugh once in a while and you help them cope. Not only have you become an awesome car washer, you have also become a great friend. Your next assignment is to teach this attitude to your employees, managers and independent contractors. Since you're already spreading positive energy and projecting confidence in a non-threatening manner everywhere you go, this won't be hard. Why would you complain about working hard. Customers will look at you and just shake their heads. They will assume you don't want any more business. Remember everything you say and do in front of your employees will create an image of you, your business, us, so don't treat it lightly. Employees will witness your actions, and they will mirror them. This will be projected to customers. They should hopefully pick up your same energy. Although they may not ever achieve your level, you will improve their performance, improve their attitude and improve their self-confidence. This is a win-win situation. You will benefit in dollars and have a greater team. A crew with a positive attitude makes approximately 30% more than a crew with a bad attitude. So let it rub off as much as it can. If you find someone in your crew who has that winner's attitude like you, he or she might make an excellent crew leader, manager or independent contractor. And so my friend this is the secret behind the self confidence of a mobile car wash operator, think about it. |
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